Customer Experience

Experience Level: Mid Level | Posted Date: 2025-04-24

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Description

Meet the team: Customer Experience (CX) focused on validating complex customer-specific networks and helping them accelerate adoption of new technologies and solutions.

Our team has expertise across the breadth of the customer product portfolio and a wide array of technology verticals including SP, Enterprise and DC, also covering new technology areas like SD-WAN, SDA, ACI, NFV etc. With our state-of-the-art lab facilities including high end traffic generators emulating the customer network, we help our customers to rapidly adopt to meet the ever-changing business requirements.

Building industry recognition for quality and redefining our clients' network deployment experience while giving an exciting environment to both learn and grow new skills.

Your Impact:

• Domain Expertise: Lead validation for customer design, platforms, software, and MoP for upgrades/downgrades.

• Test Development: Define test requirements and cases with customers.

• Lab Setup: Emulate customer networks in labs using traffic generators.

• Automation & Testing: Develop automated tests with ROBOT framework, perform tests, and report findings.

• Issue Resolution: Collaborate on troubleshooting and issue resolution.

• Standards Compliance: Ensure SVS standards and enhance automation in deliveries.

• Business Development: Drive discussions on opportunities and renewals for SVS growth.

Minimum qualifications:

• Certification: Minimum 2x CCNP-level knowledge, preferably in Enterprise, Data Center and or Service Provider.

• Technical Expertise: Deep knowledge of at least 2 technology area such as SDA, SD-WAN, Routing & Switching (R&S), DC, ACI, or SP.

• Consultancy Skills: Strong customer consultancy skills with experience in effective communication and stakeholder interactions.

Preferred qualifications:

• Certification: CCIE certification, with a preference for CCIE Enterprise.

• Network Experience: Experience in building and deploying networks.

• Testing & Tools: Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent).

• Scripting & Automation: Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus.

• Project Methodologies: Familiarity with both waterfall and Agile project delivery methodologies.

• Project Management: Project management skills are advantageous.