The Floor Manager/Closer is responsible for overseeing and directing all aspects of the automotive sales department. This role involves leading a team of sales representatives to achieve maximum profitability and customer satisfaction.
Responsibilities:
Sales Team Management:
Recruit, hire, train, and develop a high-performing sales team.
Motivate and inspire the team to achieve sales targets and exceed customer expectations.
Provide ongoing coaching, mentoring, and performance feedback.
Sales Process Oversight:
Ensure adherence to the dealership's sales process and best practices.
Monitor and analyze sales performance data to identify areas for improvement.
Implement strategies to enhance sales effectiveness and efficiency.
Customer Satisfaction:
Foster a customer-centric, hospitality-based culture within the sales department.
Resolve customer complaints and issues promptly and professionally.
Ensure that customers have a positive and memorable experience throughout the sales process.
Inventory Management:
Collaborate with the purchasing department to maintain adequate inventory levels.
Manage vehicle turn rates and minimize stock obsolescence.
Financial Performance:
Monitor and analyze the department's financial performance.
Develop and implement strategies to increase profitability.
Manage expenses within budget.
Market Analysis:
Stay informed about market trends, competitor activities, and customer preferences.
Conduct market research to identify new opportunities and adjust sales strategies accordingly.
Compliance:
Ensure compliance with all applicable laws, regulations, and dealership policies.
Maintain accurate records and documentation.
Other duties as assigned.
Qualifications:
Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
3+ years of experience as an Automotive Sales Manager or 5+ years in an F&I or Floor Manager role.
Strong leadership and interpersonal skills.
Excellent communication and negotiation abilities.
Proven track record of achieving sales targets and exceeding customer expectations.
Strong knowledge of the automotive industry and sales processes.
Proficiency in using CRM software and other relevant tools.
Ability to work under pressure and manage multiple tasks simultaneously.
Physical Requirements
Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
Standing and Walking: There may be times when the sales manager needs to stand, walk around the dealership, or attend meetings.
Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.
Benefits of Working at Swickard:
Career Path –Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
Ongoing training and support
Opportunities for continued personal and professional growth.
We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
Insurance: medical, dental, vision, life and pet insurance
Optional disability coverage
401k plan
Paid Holidays
PTO
About Us:
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
We’re a hospitality company that happens to sell cars, parts, and service.
We are a team. Everyone plays a role in our success.
Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
Floor Manager/Closer