Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.
Responsibilities:
Provide IT support to internal and external customers
Troubleshoot and resolve IT related inquiries and problems
Maintain and update our knowledge base and technical documents
Ensure service delivery quality at all times
Requirements
Proven experience working as a Tier 2 IT engineer for at least 3 years
Excellent customer service and communication skills
Excellent problem solving and analytical skills
Ability to explain technical solutions in a clear and understandable manner
Experience in 365 administration
Networking experience
Experience trouble shooting printers
Experience with Azure
Experience with datto
Degree in Information Technology is a plus
MS - 102 certification is a plus
MD - 102 certification is a plus
Expected Outcomes
Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
Provide the best possible solution to clients
Maintaining clear communication with clients
Keeping assigned tickets organized and updated
Periodic assignment of afterhours oncall support
Periodic visits onsite at our clients
Compensation & Benefits
None
Interview Process
Apply to the position, upload your resume, and answer the questions in the application.
Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.
Upon reviewing the video interview, we'll email you asking to setup an in-person interview.
After the interview we will email you asking for references.
We will call you letting you know our decision and discuss compensation.
At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!
Tier 2 - IT Engineer / South Africa